Strengthening Public Grievances Redress Mechanism (SPGRM)

Published on 10 Aug 2012


The Strengthening Public Grievance Redress Mechanism (SPGRM) project is designed to address issues of administrative justice in Pakistan. Housed within the Wafaqi Mohtasib (Ombudsman) Secretariat (WMS), the project aims to improve the outreach and quality of grievance redress mechanisms available to the citizens; and, increase public demand for responsive and transparent delivery of services.

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